Why digital change programmes stall after launch — and what to do next
A system can go live on schedule and still fail to become part of daily work. Adoption needs attention long after the launch announcement.
Thoughtful perspectives on software, enterprise systems and delivery challenges facing organisations in South Africa and across Africa.
A system can go live on schedule and still fail to become part of daily work. Adoption needs attention long after the launch announcement.
A software licence is only one part of the investment. Support, integration and adoption often determine whether the purchase delivers value.
Dashboards become trustworthy when teams agree who owns the underlying definitions and data.
The success of a field application is decided at the job site, not in the boardroom demonstration.
External support teams need enough access to do their work, but permanent broad permissions create avoidable exposure.
Regional project reporting needs consistent decisions and flexible local inputs. Standardising every detail can create more work than clarity.
Supplier onboarding works best when procurement, compliance and finance share one clear process rather than sending the same documents back and forth.
Data migration succeeds when the business owns data quality rather than leaving every difficult decision to the implementation team.
A business application that works beautifully at head office may struggle at a remote branch. Connectivity needs to shape the design from day one.
Cloud costs become easier to manage when finance and IT agree what the business is paying for and who owns each decision.
In a South African business, the case for a new ERP often starts with a familiar problem: information lives in too many places. Finance works from one set of figures, operations from another, and teams spend…