Look for workarounds
If teams keep parallel spreadsheets, it may be a sign that a critical workflow was missed, the new process is unclear or reporting does not meet their needs. Treat workarounds as evidence to investigate rather than simply non-compliance.
Equip managers to lead
Employees often take their cues from supervisors. Give managers practical guidance on what changes, how performance will be measured and where staff can ask for help. Training works better when it is connected to actual responsibilities.
Use the first month to learn
Track support requests, task completion and recurring errors. Short feedback sessions can uncover confusing labels or unnecessary steps. Prioritise fixes that remove friction for many users rather than adding more features.
Define success beyond login counts
A high login rate does not prove that work has improved. Measure turnaround times, rework, data completeness and the quality of decisions where possible. Digital change is successful when the organisation works better, not merely when software is installed.
Planning a similar initiative? Talk to our team about a practical starting point.
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